Lady V. China Blue
In the rare case when you might receive a damaged bag or if you are not satisfied by your order, you can obtain compensation by sending a visual proof of the damage or informing us on firstname.lastname@example.org. To be considered, such compensation requests must be sent to The Dots within 7 days of the dispatch date. The Dots will evaluate your request and you will be informed accordingly. If the request is accepted, you will receive a voucher with an amount equal to the amount spent which you will be able to use on The Dots online shop according to your preference in the future.